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Privacy Policy
Data Collection: We collect personal information including name, email, learning preferences, and usage data to provide educational services and improve user experience.
Data Usage: Information is used to deliver learning content, communicate updates, personalize experiences, and maintain service quality in compliance with educational standards.
User Consent: We obtain explicit consent for data collection and processing. Users may withdraw consent at any time through account settings or by contacting us.
User Rights: You have rights to access, correct, delete, and port your data. You may also object to processing and restrict data usage as per Indian data protection laws.
Data Security: We implement industry-standard encryption, secure servers, regular audits, and access controls to protect your personal information from unauthorized access.
Data Retention: Personal data is retained only as long as necessary for educational purposes, typically 3-7 years, or as required by Indian law.
Cross-border Transfers: Any international data transfers are conducted with appropriate safeguards and in compliance with Indian data protection regulations.
Data Correction: Users can update or correct personal information through their account dashboard or by submitting a written request to our privacy team.
Complaint Process: Privacy concerns can be raised through our internal grievance mechanism or with the relevant Indian data protection authority.
Contact Information: For privacy-related inquiries, contact our Data Protection Officer at privacy@sagaiden.life or through our registered address in India.
Terms of Service
Acceptable Use: Users must use the platform for educational purposes only, respect intellectual property, and maintain appropriate conduct in all interactions.
Intellectual Property: EcoVista Learning Hub retains ownership of all educational content, materials, and platform technology. Users receive limited learning licenses.
User Responsibilities: Users must provide accurate information, maintain account security, respect community guidelines, and comply with all applicable laws.
Learning Content License: Educational materials are licensed for personal learning use only. Redistribution, copying, or commercial use is strictly prohibited without written consent.
Service Disclaimers: While we strive for accuracy, educational content is provided "as-is" without warranties. Learning outcomes may vary based on individual effort and circumstances.
Liability Limits: Our liability is limited to the fees paid for services. We are not liable for indirect, consequential, or special damages arising from platform use.
Governing Law: These terms are governed by Indian law, and any disputes will be resolved in the courts of India with jurisdiction over our registered office.
Contact Information: For legal matters and terms clarification, contact our legal team at legal@sagaiden.life or through our registered business address.
Refund Policy
Refund Window: Full refunds are available within 7 days of enrollment or first course access, whichever comes first, provided specific conditions are met.
Refund Conditions: Refunds require less than 25% course completion, no certificate issuance, and valid reason such as technical issues or content mismatch.
Partial Refunds: Pro-rated refunds may be considered for extended courses after the initial period, calculated based on unused content and remaining course duration.
Digital Content Exceptions: Downloaded resources, completed assessments, issued certificates, and fully accessed short courses are generally non-refundable.
Refund Process: Submit refund requests through your account dashboard or email refunds@sagaiden.life with enrollment details and reason for the request.
Contact: For refund inquiries, contact refunds@sagaiden.life with your enrollment information and detailed reason for the refund request.
Cookie Policy
Cookie Types: We use essential cookies for functionality, performance cookies for optimization, and optional analytics cookies for insights into platform usage.
Cookie Purpose: Cookies enhance user experience, remember preferences, maintain login sessions, track learning progress, and provide personalized content recommendations.
Cookie Duration: Session cookies expire when you close your browser, while persistent cookies may last from 30 days to 2 years depending on their function.
First/Third Party: We use both first-party cookies (set by us) and selected third-party cookies from trusted educational and analytics partners with your consent.
Analytics Choice: You can opt out of non-essential analytics cookies through your browser settings or our cookie preference center without affecting core functionality.
Cookie Management: Most browsers allow you to control cookies through settings. You can delete existing cookies and prevent future ones, though this may limit platform features.
Opt-out Process: Use your browser's privacy settings to block cookies, or adjust preferences in your account settings to control optional cookies on our platform.
Contact: For cookie-related questions, email cookies@sagaiden.life or adjust your preferences in your account settings.